[After separate deadly incidents in New Orleans and Las Vegas involving vehicles from Turo, the company’s CEO, Andre Haddad, said in an interview with CNBC that there were no “red flags” about the drivers who used the peer-to-peer car-sharing service.
The alleged attacker in New Orleans and the driver of a Cybertruck that exploded outside Trump International Hotel in Las Vegas were both decorated members of the military, Haddad said. The company, which runs background checks on its customers, confirmed that both drivers had a valid driver’s license, and one was honorably discharged.
Turo ingests more than 50 data points into its algorithms, including characteristics of its users, the location and booking date of the rental car, and other factors to compile risk scores for its users. According to Haddad, this data has been the anchor of the company’s strong safety track record over the last four years.
Haddad said the company’s focus has been on dealing with the aftermath of the attacks and cooperating with law enforcement to assist with the investigations. He noted that there hasn’t been much impact on the company in the last two days, but his focus has been on the investigation.
Turo has a strong track record of trust and safety, with less than 0.10% of its trips ending in a serious incident, such as a vehicle theft. Over the past 12 years, the company has facilitated 27 million trips, with 90 million booked days, and has driven 8.6 billion miles. As of the end of September, it had 350,000 active vehicle listings and 3.5 million “guest” renters on the platform across five countries.
Source link