Cyber Monday chaos: Alaska Airlines IT glitch grounds flights, halts orders.



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Business is back to normal for Alaska Airlines after an information technology (IT) issue on Monday that disrupted bookings and delayed flights at Seattle-Tacoma International Airport.

“Yesterday morning we experienced an IT issue that resulted in a significant disruption to our operation including delayed flights,” a statement from the airline said.

The airline requested a brief ground stop at Sea-Tac Airport at 11:20 a.m. that lifted at noon, allowing it to “clear the aircraft congestion on the ground” prior to resolving the issue.

The airline was offering Cyber Monday deals at the time, and the IT issue briefly disrupted people trying to book flights online, local KIRO Newsradio reported. The sale runs through Wednesday, Alaska Airlines’ website shows.

Meanwhile, a class action lawsuit is moving forward against Alaska Air Group and Delta Air Lines regarding the effects of aircraft emissions near Seattle-Tacoma International Airport, with plaintiffs alleging that pollution has caused physical harm, death, and property damage.

The lawsuit was allowed to move forward after a Seattle federal judge rejected the airlines’ bid to have claims from Washington residents tossed, according to court documents.

Residents in the lawsuit described a five-mile radius around the airport as a “contamination zone.”

“We sincerely apologize to our guests who were impacted and are working to get all our guests to their destinations,” Alaska Airlines said.

In other news, a Boeing 737 is landing at McCarran International Airport located in Las Vegas on Feb. 10, 2010.

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