Capital One Outage Enters Second Day, Customers Still Unable to Access Deposits and Payments
An outage affecting Capital One customers continued into its second day on Friday, with many still unable to access deposits, payments, and transfers. The technical issue was caused by a glitch with a third-party vendor, Fidelity Information Services (FIS), which experienced a local power outage at a critical data center.
FIS released a statement saying that it had restored access to the affected applications and was working with impacted clients to post transactions that occurred while systems were offline. The company expected to complete most, if not all, of the work on Friday.
However, according to DownDetector.com, there were still hundreds of reports of issues as of 9 a.m. ET Friday. Capital One acknowledged on social media that the issues were ongoing, with a representative stating that the bank was working “around the clock to restore full functionality as soon as possible.”
The outage comes after Citibank acknowledged a problem affecting customers’ ability to access their accounts from mobile devices, as well as an apparent issue related to fraud alerts. It is unclear whether FIS was also involved in the Citi outage.
The issues at Capital One follow a lawsuit filed by the Consumer Financial Protection Bureau earlier this month, alleging that the bank misled customers about its savings-account offerings. Capital One has denied the allegations.
